FAQ

Contact us
Feel free to call a CatalogClearance.com customer service representative toll-free at 1-866-727-6658 to place an order, receive more information or have questions answered. We have an order form which you can print out and either mail or fax to us at (847) 918-9438. Mail completed order forms to:

CatalogClearance.com
803 E. Orchard
Mundelein, IL 60060

We can also be reached via email at info@catalogclearance.com and we will respond promptly to your inquiry.

Security
To ensure your transactions are secure when placing orders online, CatalogClearance.com uses Verisign, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use.

Payment options
We accept Visa, MasterCard, Discover and American Express. Checks and money orders are accepted on orders received via mail.  We also accept PayPal but these orders must be called in.

Shipping
Most orders are shipped within 24 hours from our warehouse in Mundelein, Illinois.  Larger landscape fabric orders are shipped directly from DeWitt - typically the next business day.  

Tenax, Hortonova and Ornex orders ship directly from Tenax.  They ship via UPS and sometimes can take a few business days to ship.

Custom and larger shade cloth panels ship direct from the manufacturer.

We charge $9.99 for shipping and handling on most orders. However, large or bulky items may require additional shipping charges. This will be indicated in the description of the product.

Sales Tax
Sales tax is charged only on orders shipped to customers in Illinois.

Warranties
Generally, the products carried by CatalogClearance.com are covered by the manufacturer's warranty. Documentation of such warranties is located in the product packaging.

Returns
CatalogClearance.com is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:

  • You have 15 days from receipt of the product to initiate your return. You must contact us at 1-866-727-6658 or via email to info@catalogclearance.com to notify us of your intent to return your order. We will instruct you as to the proper location to return your order. Do not return product without contacting CatalogClearance.com for instructions.
  • Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit.
  • To qualify for a refund, the product must be returned in its original condition, including original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Do not mark or deface the manufacturer packaging in any way. We will not accept returns if packaging is not in its original condition we will return such products to you. If you reject such items returned to you, CatalogClearance.com reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.
  • When we receive and inspect your returned product, we will refund the amount of the product less a 20% restocking fee. We will waive the restock fee if you make another purchase of equal or greater value than the return.
  • Remember, it is your responsibility to repack the product completely and properly, arrange for its return to the appropriate location. We encourage you to insure your shipment so that in the event of loss or damage, you will be covered.
  • Custom-cut shade cloth is not returnable. Custom-cut shade cloth is defined as any shade cloth made to the customer's specifications and not a standard item as listed in the Shade Cloth section.

 

Cancellations
You may cancel the order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined above in the Returns section.

Product Suggestions
Are there products that you would like to see us offer in the future? A particular brand that you prefer? Do you have a product you would like us to market? Please contact us via email at info@catalogclearance.com with any suggestions or comments. We would be happy to hear from you.