Feel free to call a CatalogClearance.com customer service representative toll-free at 1-866-727-6658 to place an order, receive more information or have questions answered. We have an order form which you can print out and either mail or fax to us at (847) 918-9438. Mail completed order forms to:
803 E. Orchard
Mundelein, IL 60060
We can also be reached via email at firstname.lastname@example.org and we will respond promptly to your inquiry.
To ensure your transactions are secure when placing orders online, CatalogClearance.com uses Verisign, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use.
We accept Visa, MasterCard, Discover and American Express. Checks and money orders are accepted on orders received via mail. We also accept PayPal but these orders must be called in.
Most orders are shipped within 24 hours from our warehouse in Mundelein, Illinois. Larger landscape fabric orders are shipped directly from DeWitt - typically the next business day.
Tenax, Hortonova and Ornex orders ship directly from Tenax. They ship via UPS and sometimes can take a few business days to ship.
Custom and larger shade cloth panels ship direct from the manufacturer.
We charge $9.99 for shipping and handling on most orders. However, large or bulky items may require additional shipping charges. This will be indicated in the description of the product.
Sales tax is charged only on orders shipped to customers in Illinois.
Generally, the products carried by CatalogClearance.com are covered by the manufacturer's warranty. Documentation of such warranties is located in the product packaging.
CatalogClearance.com is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:
You may cancel the order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined above in the Returns section.
Are there products that you would like to see us offer in the future? A particular brand that you prefer? Do you have a product you would like us to market? Please contact us via email at email@example.com with any suggestions or comments. We would be happy to hear from you.